Losing your ID book or smart ID card can quickly spiral into a stressful ordeal. Whether your identity document is lost or stolen, replacing it is crucial for accessing essential services. In 2025, the Department of Home Affairs (DHA) has streamlined the replacement process to make it faster and more efficient.
Here’s your updated, step-by-step guide for replacing a lost ID or smart ID in South Africa, reflecting the latest procedures as of May 2025.
How to Replace a Smart ID or Green Barcoded ID in 2025
If your ID document is lost or stolen, you can apply for a replacement online or in person. For smart IDs, the Department of Home Affairs encourages applicants to use the eHomeAffairs platform. Here’s how it works:
- Register on eHomeAffairs: Visit www.ehome.dha.gov.za and create an account.
- Complete the Application: Choose the “Replacement” option and follow the prompts.
- Pay Online: The current replacement fee is R140 (subject to change).
- Book a Branch Visit: You must go to a participating Home Affairs branch or a supported bank branch for biometric verification.
If you prefer the manual route, visit a Home Affairs office with your police affidavit, proof of residence, and the fee. Keep in mind that walk-ins may involve long queues and limited availability.
What Documents Are Needed to Replace a Lost ID
When replacing a lost ID, having the correct documentation ready speeds up the process. Here’s what you’ll need:
- A police affidavit stating your ID was lost or stolen
- Proof of residence (e.g., utility bill, bank statement)
- A certified copy of your birth certificate (if available)
- Payment receipt or bank card for fee
If you’re replacing a smart ID, additional biometric scans (fingerprints and photo) will be taken during your visit.
Smart ID vs. Green Barcoded ID: What Should You Choose?
Although both ID types are still accepted, the smart ID card is the preferred option. It is more secure and durable. If you’re still using the green barcoded ID book and it gets lost, you’re encouraged to upgrade to a smart ID.
For South Africans aged 16 and older, applying for a smart ID is now the default route, and the replacement process is nearly identical to the initial application.
ID Replacement Overview (May 2025)
Criteria | Green Barcoded ID | Smart ID Card |
|---|---|---|
Replace Online | No | Yes (via eHomeAffairs) |
Biometric Verification | In-person only | Required at bank/Home Affairs |
Cost | R140 | R140 |
Security Features | Minimal | Enhanced (chip-based) |
Recommended in 2025? | No | Yes |
Timeline: How Long Does It Take to Replace a Lost ID?
Turnaround time for a lost ID replacement varies depending on the application method. Online applications with biometric confirmation at a bank branch generally take 7 to 14 working days. Manual applications may take longer, especially in high-demand areas.
To avoid delays, ensure all documents are submitted correctly and follow up with Home Affairs if there is no update within two weeks.
Conclusion: Don’t Delay Replacing Your Identity Document
Whether your identity document is lost or stolen, acting fast minimizes risks like identity theft or service disruption. With digital options available in 2025, replacing a lost ID or upgrading to a smart ID has never been more accessible. Use the online system when possible and keep all documentation in order to speed up the process.
FAQ
How much does it cost to replace a lost ID in South Africa?
The fee for replacing a lost or stolen ID (smart card or green book) is R140 as of May 2025.
Can I replace my ID online in South Africa?
Yes, smart ID cards can be replaced online via the eHomeAffairs portal. However, biometric confirmation at a participating branch is still required.
How long does it take to replace a lost smart ID card?
The process typically takes 7 to 14 working days, depending on the application method and region.
Is a police affidavit mandatory to replace a lost ID?
Yes. A sworn police affidavit is required to confirm the ID was lost or stolen.
Can I upgrade from a green barcoded ID to a smart ID if it is lost?
Absolutely. If your green ID is lost, you’re encouraged to apply for a smart ID replacement instead.
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